Q: What collar should I choose if my dog swims in the sea? 

A: The salt in seawater is highly corrosive to metal, which means it will rust. But don’t worry, we’ve make products that are suitable for sea swimming canines! If your dog swims in the sea, we recommend you choose one of our classic-style collars with stainless steel hardware; or one of our quick release-style collars with plastic + stainless steel hardware. 

Q: What collar should I choose if my dog is frequently home alone?

A: Our Safety Breakaway Dog Collar is specifically designed to keep your dog safe when they are alone or unsupervised. The collar features a specialised safety breakaway mechanism that causes the collar to pop open and fall off when sufficient force or pressure is applied. This means the collar will pop off if your dog gets caught on an object or another dog (sometimes dogs get their jaws caught in collars when playing). If you choose this style of collar, just ensure that your dog/s are in a well-fenced and secure property - as you don’t want them running down the road without a collar on!

Q: Can I add extra text onto my dog tag or Scrag Tag? 

A: In most cases, yes, we can add extra text onto your chosen dog tag - please just email us with your request. Please note that there are some tags that are not big enough to fit in additional text, this includes our 19mm and 25mm QR Code Scrag Tags.

Q: What is BioThane®? 

A: BioThane® is a polyester webbing made in the USA and registered for quality standard ISO 9001:2015. BioThane® is a superior product for pet gear because it is highly durable, strong, non-toxic & hypoallergenic, fade resistant, flexible, waterproof, stinkproof and easy-to-clean. At Led & Collared®, we finish our product carefully by sealing all cut ends of the BioThane® with specialised acrylic paints to ensure durability and waterproofing.

Q: What type of hardware do you use?

A: We use both metal and plastic hardware in our products. To provide choice around function, robustness and colour, we use a wide range of different buckles and clasps in various metals. Our standard hardware range includes: stainless steel, silver brass, brass, black brass, antique brass and neo (or rainbow). See our Product Specifications page for more detail.

Q: Are Led & Collared® products made in New Zealand?

A: Yes (mostly)! Nearly all our products are handcrafted right here in Wellington, New Zealand. There are a few exceptions, where we source high-quality products from other international manufacturers, these include our dog bowls, dog poop bag dispensers, dog safety lights and cat bells.

Q: Are Led & Collared® products guaranteed?

A: Yes! We offer a guarantee against any material defect or faulty construction. Outside normal wear and tear (and chewing), if anything goes wrong, we want to know about it so we can make it right. Within the first 6 months of use, we’ll replace any defective or faulty products without question. This guarantee specifically excludes the following:

• Damage caused by normal everyday wear and tear
• Damage caused by misuse
• Damage caused by chewing
• Damage caused by inappropriate cleaning
• Damage caused by disassembly, modification or alteration
• Products gifted or provided free of charge.

If you wish to make a claim, simply email us with a photograph of the product. 

Q: Do you repair products or replace parts?

A: Yes, in most cases, we can repair a Led & Collared® product or replace a part (such as a buckle or clasp). Assuming the repair or part replacement is due to normal wear & tear (see above), we typically charge between NZD $15-$20 + shipping. We do not repair other brands.

Q: Does Led & Collared® ship internationally?

A: Yes! We ship our products all over the world. You can find more detailed information on our Shipping, Returns & Product Care page.